???? Return & Refund Policy
At Zest Shop, we prioritize customer satisfaction and ensure a transparent and reliable support system. We request all customers to review our Return & Refund Policy carefully before placing an order.
???? Return / Exchange Eligibility
Our return and exchange policy is valid for 3 days from the date of successful delivery. After this period, we are unable to accept any return, exchange, or refund requests.
- The product must be unused, unworn, and unaltered.
- The item should be in original packaging without any physical damage.
- Invoice / order proof is mandatory for verification.
❌ Non-Returnable / Non-Exchange Items
The following items are NOT eligible for return or exchange:
- Perfumes / Fragrances (No return / No exchange allowed).
- Used or physically damaged products.
- Items damaged due to customer misuse or mishandling.
- Sale or discounted products.
???? Exchange Policy
We offer exchange only in the following verified cases:
- Damaged product received.
- Incorrect or wrong product delivered.
- Manufacturing or functional defect confirmed after inspection.
All exchange requests must be raised within 3 days of delivery.
IMPORTANT: A 360° clear unboxing video (from sealed package opening to complete product inspection) is MANDATORY for all exchange or support claims.
Without a valid unboxing video, no exchange, return, or support will be granted under any circumstances.
???? Refund Policy
Refunds are initiated only after product inspection and approval.
- Approved refunds will be processed within 5–7 business days.
- Refunds are issued to the original payment method used while placing the order.
- Cash on Delivery (COD) orders are NOT eligible for refunds.
???? Return Shipping
- Return shipping charges are the customer’s responsibility.
- Shipping fees once paid are non-refundable.
???? Need Help?
For return or refund related assistance, feel free to contact our support team:
Email: zestshop05@gmail.com
Phone / WhatsApp: 9987480072
Zest Shop reserves the right to update or modify this policy at any time without prior notice.