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💳 Cash on Delivery (COD) Policy
At Zest Shop, we provide Cash on Delivery (COD) to ensure a secure and trustworthy shopping experience.
To prevent fake orders and delivery misuse, a small advance confirmation payment is mandatory for all COD orders.
📜 COD Terms & Conditions
- Advance Payment Required: A minimum advance must be paid to confirm your COD order.
- Remaining Amount: The balance is payable in cash at delivery.
- Non-Refundable Advance: If a COD order is cancelled or refused at delivery, the advance will NOT be refunded.
- Service Availability: COD is available only in serviceable Indian pin codes.
- No Open Delivery: Package cannot be opened before payment completion.
- Orders without advance payment will NOT be dispatched.
💰 COD Charges & Advance Structure
- Orders up to ₹2000 → ₹150 advance required
- ₹2001 – ₹3000 → ₹200 (paid in advance)
- ₹3001 – ₹4000 → ₹250 (paid in advance)
- ₹4001 – ₹5000 → ₹300 (paid in advance)
- Above ₹5000 → 10% of order value (paid in advance)
🚫 Prepaid Only Products (COD Not Available)
Due to high RTO and misuse cases, the following categories are
STRICTLY PREPAID ONLY:
- Belts
- Wallets
- Perfumes
- Sunglasses
- Gadgets
- Original Watch Boxes
These items must be paid in advance via website checkout or UPI payment.
COD is NOT applicable for these products.
❓ Why Do We Charge COD Fees?
Advance COD charges help reduce operational losses caused by:
- ❌ Orders placed by mistake
- ❌ Customer unavailable at delivery time
- ❌ Orders placed without user confirmation
- ❌ Unverified COD orders leading to RTO
🛒 How to Place a COD Order
- Select your product and proceed to checkout
- Choose Cash on Delivery (COD)
- Pay the required advance COD fee via UPI / bank transfer
- Your order gets confirmed and dispatched
- Pay the remaining amount at delivery
📞 Customer Support
For COD related assistance, contact us at:
Phone / WhatsApp: 9987480072
Email: zestshop05@gmail.com
Website: www.zestshop.co.in
Zest Shop reserves the right to update or modify this COD policy at any time without prior notice.
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